Challenge to the industry:

Acumatica Customer Bill of Rights

Acumatica believes that customers deserve better cloud ERP business application vendor practices. That’s why the company created a Customer Bill of Rights in 2019 and has challenged other cloud ERP software vendors to follow their lead.

Acumatica customers have a right to:

  1. A readily comprehensible and not frequently modified SaaS end-user license agreement (EULA)
  2. A flexible, open platform for rapid integrations
  3. Consumption-based licensing that does not inhibit business growth
  4. Sustainable pricing with annual increases of no more than 3%
  5. ERP implementations without hidden fees
  6. Deployment flexibility
  7. Access to THEIR data, anytime
  8. Consistent, 24/7 customer service
  9. Local business expertise
  10. Dual layers of support
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