ERP eCommerce & Integration Solutions
eCommerce ERP Solutions for Multi-Channel Sales & Operational Efficiency
We focus on business impact.
There’s lots to juggle when it comes to the world of eCommerce ERP solutions. Things like new competition (from anywhere in the world), supplier issues, predicting inventory needs, streamlining order processing, efficiently managing customer returns and replacements, rising customer expectations, getting the job done with a remote workforce, and more. You also know there are some key areas to focus on because they are critical for on-going business growth and success. We help our customers achieve critical business area impact by implementing solutions that provide visibility across the organization, access to business data in one place, and thorough business intelligence and data analytics for informed decision-making.
We consult to help you drive growth.
Everything a business does relates back to profitability in one way or another. It’s the mother of all metrics and drives improvements in sales performance, customer retention, cost control, inventory optimization, order management, supply chain management, workforce productivity, and more.
Reviewing trends in profitability (company-wide, by profit center, product line, or individual product–as well as in comparison to industry benchmarks) can help your company understand the big picture in terms of business health. Comprehensive dashboards and performance reporting provide visibility and the ability to drill-down into the details you need.
How do your results compare with others in your industry? Is profitability increasing over time? What are the internal trends? Do you have product lines that are lagging behind? Is there too much inventory on hand? Are there product lines that are growing significantly?
Asking “Why?” for each of these questions can help you create a plan that targets opportunities for improvement. With that plan, you can begin to work on improving those areas and meeting or exceeding benchmarks.
Inventory velocity (inventory turnover) is a key metric for your business and something you need to track–ideally by product or product line–so you can optimize inventory levels and see business trends over time.
Keeping your velocity high means cash is freed up to create a return for your business rather than being tied up in excess inventory. A high inventory velocity also helps you reduce inventory holding costs and protect yourself from inventory obsolescence.
A focus on velocity should also be balanced by measuring your inventory fill rate. A focus on velocity alone could cause stockouts and lost sales if onhand inventory levels are too low. Sophisticated inventory tools are essential for managing your product mix and forecasting demand so you can be nimble in the face of changing market conditions.
Getting the order right the first time and shipping it out quickly with the quality level a customer expects are critical issues for your business.
Product-based companies enhance profitability by using efficient order management systems that automate internal manual processes, as well as eCommerce orders received from storefronts, marketplaces, and EDI trading partners.
Not only do these capabilities pay off in increased customer satisfaction and retention, but they also impact profitability by preventing the expense of costly returns, restocks, and reshipments.
Automation can be a critical capability for product-focused eCommerce businesses. Eliminating manual data entry is often essential for providing potential eCommerce buyers with accurate pricing, stock levels, and faster shipping timeframes, no matter where they find themselves shopping for your goods.
eCommerce automation also helps you manage an expanding universe of sales channels and the orders that come in. When orders are received from the websites, marketplaces, and storefronts where your products are available, automation increases customer satisfaction and speeds up the payment cycle by eliminating order processing bottlenecks and delays.
And when Electronic Data Interchange (EDI) is required by your customers or vendors, automated EDI processing helps you keep trading partners satisfied and reduce your EDI order processing time and costs so you can experience more benefits from your EDI investment.
In order to meet customer demand and use resources efficiently, eCommerce businesses must understand both the steps that happen outside of their organization and those that happen inside the organization.
Managing the supply chain is vital and it starts with planning: strategic supply chain design planning, strategic sourcing, demand planning, and supply planning.
Product-based businesses can take advantage of technology solutions that use what you know about your supply chain and vendor performance to project when to place orders based on lead times, your internal processing and shipping time, and demand expectations.
Solving business challenges for owners. controllers. operations. sales. IT.
Enterprise Resource Planning software was built for the needs of the product-based business and has facilitated business processes for more than half a century. Though nearly every ERP solution provider today claims to offer some form of eCommerce functionality, not every product is created equal.
You may also find that each ERP provider has partners with little to no experience working with eCommerce. With few things as critical to your business as ERP, and eCommerce becoming an essential part of doing business today, you can’t afford to miss the mark on either.
At Kissinger Associates, we’ve worked with manufacturing and distribution businesses since our founding and have continued to deliver modern, connected ERP solutions that give executives and end users the right capabilities and the right information at the right time. Today, ERP eCommerce integration and automation are a critical part of the mix for most of the businesses we work with.
We understand the challenges you face as a manufacturer or distributor using eCommerce to grow, and we specialize in customizing, implementing, and training users on two ERP eCommerce solutions built to handle your needs: Sage 100cloud and Acumatica. No matter where you are on your cloud journey, no matter your size, these two ERP software for e-commerce are designed to meet you where you are and put you in a position to achieve your goals.
Support your decision-making and growth with modern ERP eCommerce software.
Acumatica
Cloud ERP for Retail and eCommerce
Provide customers a multi-channel ordering experience while improving operating efficiency. Acumatica delivers a retail and eCommerce ERP software solution for small and mid-sized companies that improves the in-store experience and automates how online sales orders are taken and fulfilled. Designed with flexibility to accommodate the needs of a single location or multi-channel sellers, Acumatica Cloud ERP brings everything together in one integrated solution to improve the buying experience and encourage repeat customers.
Acumatica’s Retail-Commerce Edition delivers a centralized view of your business, where you get a real-time status of orders, inventory, shipments, and profitability by product and location. Acumatica Cloud ERP offers 24/7 access that supports work-from-anywhere scenarios for flexibility, efficiency, and continuity of operations. By delivering a complete view of your business across online sales, telesales, and retail sales operations, Acumatica helps you to optimize inventory, ordering, and profitability.
Sage 100cloud
Hybrid ERP for the Modern eCommerce World
Sage has been trusted by discrete manufacturers and distributors for decades—with good reason. Delivering on their longstanding promise of accessible, innovative, and unified business operations, Sage 100cloud (formerly MAS 90/200) is a complete solution for small and medium companies that need to take control of accounting, inventory, distribution, production management, and more.
When Sage 100cloud is paired with Kissinger’s integrated ERP solutions for eCommerce and EDI automation, your ERP system is connected to your eCommerce business activity so you have all the data you need, right at your fingertips.
Built to give you the control and in-house data management you want, this cloud-enabled product is built to integrate ERP with a variety of cloud-based products. This hybrid solution will in turn provide you with the automation, visibility, and control you need—with the familiar interface that Sage is known for.
