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We’ve been a customer for at least ten years, and from the very beginning, we’ve had a really positive relationship with Kissinger. Sage 100 is great software for us. It’s very robust, and we love that we can pair it with the support and services we get from Kissinger.
Today’s systems are complex, with installation at servers, cloud-based solutions, interfaces between products. Before Kissinger, we had another partner but the service we received just wasn’t up to par. We need great technical support, fast responses, and we need someone who can train new people and get them up to speed quickly, and we definitely rely on Kissinger for all of these things. And Kissinger seems to know how to hold onto their people. The support people and consultants know us and how we’re structured, so they know exactly what we’re talking about when we call, and they know their stuff!
That’s the thing with Kissinger: you get experts, highly-knowledgeable people who are also very attentive to our needs, and they know how to solve critical problems the first time. It’s a really, really great experience.
If someone asked me who I would recommend, I would absolutely recommend Kissinger. The technical expertise they provide is amazing. In ten years, I can’t remember any technical issue that wasn’t solved quickly. I really appreciate our partnership and I have no reason not to recommend them, all I have is good things to say about Kissinger and the people who work there.
—Oscar Gomez, IADB