Sage 100 Partner Case Study | DSG, Inc.
$100k+ in Cost Savings, 30 Year Customer Relationships, & Unparalleled Support with Kissinger and EDI Advantage™
The Company
DSG, Inc. Business Solutions is a leading innovative ERP and EDI solution provider for companies in over 12 different industries, including manufacturing, product distribution, retail, construction, and medical distribution. With a focus on delivering solutions that increase business efficiency, streamline business operations, and position their customers to become industry leaders, organizations continually come to DSG, Inc. to get access to technology that drives success and results.
Why DSG, Inc. Chooses Kissinger:
Customer Success
Flexibility & Reliability
Service & Support
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The Challenge: Choosing the Best Sage 100 EDI Partner
DSG, Inc., as a technology consultant and Sage 100 reseller, works closely with companies that sell to large, global retail chains. Their customers need an efficient and automated way to receive orders from multiple purchasing channels, process these orders, and seamlessly create invoices, while also leveraging their current Sage 100 system. To do this effectively, DSG, Inc. provides their customers with an EDI solution. The only problem: with several EDI solutions on the market to choose from, it can be challenging to narrow it down to the right one.
“When choosing an EDI solution for our customers, we look at the level of flexibility a solution provides to ensure it will fit their needs. But, it often goes beyond just the technology. For us, our customers need an EDI solution that works and that comes with a high level of support. In a complex vertical like EDI, you’re going to have challenges, and you need a reliable partner you can count on to resolve things as they arise,” explains Rich Garret, President & Owner of DSG, Inc.
The Solution: Kissinger and EDI Advantage for Sage 100
With several EDI solutions to choose from, including Kissinger’s EDI Advantage, SPS Commerce, and TrueCommerce – DSG, Inc. considers both the capacity of the solution to facilitate large volume ordering as well as the level of support provided by the technology partner.
Based on the rather complex nature of their customers’ needs, DSG, Inc. has consistently chosen EDI Advantage by Kissinger Associates as their top go-to Sage 100 EDI solution. It is EDI Advantage’s key functionalities that have enabled DSG, Inc. to create truly unique solutions that help their customers fully automate every part of their order processing.
“Many times with the other EDI solutions, their capacity is very limited. Kissinger’s EDI Advantage not only has the capacity our customers need, but the ease of use which is so important as well. We don’t want to spend months doing complex programming when our customers need fast, efficient, and effective solutions. Plus, the level of support that Kissinger provides is absolutely the best in the industry,” Rich shares.
In addition, EDI Advantage offers DSG, Inc. (as the reseller) several advantages, including:
- An EDI solution with flexibility in communications: different methods can be used for different partners
- A built-in translator which enables customers to process orders without leaving Sage 100 “to do EDI”
- Direct access to in-house Senior Technical Staff: experts in Sage 100 that assist during the discovery and implementation phases as well as for ongoing support
- Transparency in communication: resellers are invited to all meetings and included on all correspondence with their customers
- Ongoing support continuity: performed by the same implementation team so you’re not working with different people for every request
- Sage and/or EDI Advantage modifications are created in-house by ProvideX and eCommerce developers
Results: Significant Cost Savings and Long-Term Customer Relationships
Establishing new sales channels, preventing data errors, and expanding the capabilities of their Sage 100 system are just a few benefits that EDI Advantage has helped DSG, Inc. achieve for their customers.
“In this space, if you’re not using the right EDI solution, you could be heavily fined. With EDI Advantage, we can prevent bad data from going out, which can have a significant impact on a company’s bottom line. Companies often destroy their margins because they are paying $100,000+ in EDI fines. With EDI Advantage, we’ve helped customers reduce their fines to the point that they are insignificant,” Rich explains.
In addition, the level of automation in order processing has removed the need for manual processing, thereby freeing up critical resources for DSG, Inc.’s customers.
“We have one large sporting goods retailer who for a single customer had to manage 1,500 items on a purchase order that was sent over. They had dedicated staff processing these orders manually. When we helped them implement EDI Advantage, they could reposition multiple people to do other more strategic tasks. And, the issue of manual processing errors has also been eliminated,” Rich shares.
But, if reducing fines and increasing workplace efficiency weren’t enough, partnering with Kissinger for their EDI Advantage solution has provided a truly unique differentiator for DSG, Inc. for nearly 30 years.
“The level of service, support, and innovation we provide – with Kissinger as our partner – we’re able to build long-term relationships with our customers. We serve them very well, with support they can’t get anywhere else, which is why many of our customers have been with us for decades,” Rich shares.
If you’re interested in helping your customers expand their Sage 100 capabilities and increase their business efficiency like DSG, Inc., feel free to reach out to Kissinger Associates for a complimentary Partnership Discovery Call.
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