Service Industries
Connect financials with projects, customer service, and more
We focus on business impact.
Running a services-focused business requires continual evolution. No matter how long the turnaround of your projects, no matter how many people you have around to deliver services, services-focused firms need to face a constant stream of challenges to deliver on client needs. It might be that you’re fighting off increased competition, expanding your service offerings to meet client expectations, or working to empower a remote workforce.
Whatever the specifics, from the finance department to the project managers, consultants, and support staff, your business needs to understand and adapt to the challenges that manifest themselves. As a services business leader, you know that it’s no longer simply about delivery, it’s all about improvement. You also know there are some key areas to focus on because they are critical for on-going business growth and success. We help our customers achieve critical business area impact by implementing solutions that provide visibility across the organization, access to business data in one place, and thorough business intelligence and data analytics for informed decision-making.
We consult to help you drive growth.
Service companies list “declining bill rates” and “drop in profits” among their chief concerns. If these are your concerns as well, your goal should be to help everyone on your staff be as productive and satisfied as possible. Profitability depends on getting the right people assigned to the right project at the right time to keep customers happy and billable hours high.
Everything a business does relates back to profitability in one way or another. It’s the mother of all metrics and drives improvements in sales performance, customer retention, cost control, inventory optimization, order management, supply chain management, workforce productivity, and more.
Reviewing trends in profitability as well as in comparison to industry benchmarks can help your services company understand the big picture in terms of business health. Comprehensive dashboards and performance reporting provide visibility and the ability to drill-down into the details you need.
How do your results compare with others in your industry? Is profitability increasing over time? What are the internal trends? Do you have service areas that are lagging behind? Is there too much inventory on hand? Are there service areas that are growing significantly?
Asking “Why?” for each of these questions can help you create a plan that targets opportunities for improvement. With that plan, you can begin to work on improving those areas and meeting or exceeding benchmarks.
Whether you specialize in long-term, complex projects or short turnaround jobs, you succeed by acquiring and maintaining clients while ensuring that projects/jobs are executed profitably. It all starts with managing relationships and making your deadlines. Competing on value is necessary, but the real challenge is to be better than the competition at ongoing relationship management.
Your success as a services company depends on satisfied clients for repeat business and referrals. Automating sales, marketing, and service processes and integrating them with your financials helps you maintain customer satisfaction and employee productivity.
An integrated business ERP for the service industry will provide the powerful 360-degree view of your customers’ activities, requests, and projects that your company needs to stay ahead of the competition. We can help you tackle the issues of customer relations and productivity simultaneously.
When you manage a project for a customer, you must have a complete view of the project-related costs for materials, labor, services, and inventory items. Services automation software incorporates integrated financials, customer management, project cost tracking, service automation, and time and expense management. These tools can help you create solid business processes so you can not only delight your customers with great service but also do it profitably: on-time, and on-budget with no surprises.
Service-driven businesses benefit by streamlining their processes to reduce response times and costs while improving customer communication, which results in increased revenues and customer satisfaction that ultimately provide a competitive advantage.
Service business success also depends on maximizing dispatching by scheduling the right people at the right time and obtaining real-time data for work taking place in the field. Tools for functionality like contract management, appointment schedules, and a mobile application for deliveries, installations, or remote service operations give you the resources and insight to manage service delivery well.
Keeping track of resource commitments, matching tasks to the best available resources, and automated work order generation are also keys to service business success. ERP dashboards can provide insights and give you the ability to define metrics for technician utilization and service performance.
Solving business challenges for owners. controllers. operations. sales. IT.
Companies whose main job is to deliver services have leveraged enterprise resource planning products that connect financial management with projects, customer service, and more, for decades. Built to provide visibility, increase margins, and facilitate workflows, ERP can deliver. But not every solution was created equal—nor was every ERP partner.
Inexperienced firms often miss the mark, and with something as critical to your business as ERP, that’s something you simply can’t afford.
At Kissinger Associates, we’ve dedicated our time and focus to delivering for the needs of the service-based business, and have spent decades putting solutions into action.
We understand the challenges you face and specialize in customizing, implementing, and training users on two solutions built to handle your needs: Sage 100cloud and Acumatica. No matter where you are on your cloud journey, no matter your size, these two solutions are designed to meet you where you are and put you in a position to achieve your goals.
Support your decision-making and growth with modern ERP software.
Acumatica
Built in the Cloud for Service Industries
Providing easy to use, resilient, and future-proof cloud ERP, more and more services firms are turning to Acumatica to connect their business. Designed to deliver intelligence, anytime, anywhere access, and consistent innovation, this built in the cloud solution helps you take control over projects, finances, and more.
Whether you specialize in long-term, complex projects or short turnaround jobs, Acumatica delivers, helping acquire and serve clients, while ensuring that projects are executed profitably.
With integrated financials, customer management, project cost tracking, service automation, and time and expense management, Acumatica provides the capabilities and features that small- and mid-sized service businesses demand from services automation software.
Sage 100cloud
Hybrid ERP for Service Industries
Built to handle the accounting and workflow needs of today’s small and medium-sized businesses, companies around the world associate the name Sage with reliability, reduced risk, and increased productivity. For decades, service-based firms have trusted Sage 100 for reliability and continuous improvement. Now, customers have gained access to the cloud with the company’s hybrid solution, Sage 100cloud (formerly MAS 90/200).
Combining the security, control, and customization of an on-premise solution with the flexibility and real time access in the cloud, this hybrid product is ready to connect with the applications you need—when you need them.
Today’s services firm needs a solution that does more than accounting software and is more nimble than static ERP. Sage 100cloud delivers.
